EZinspections consists of a web site for order management, mobile applications for
data and photo collection, and backend programs and services to download orders
from and upload results to your clients.
You create an EZinspections web account, and then create accounts for your clients
and contractors. You can select forms from our library or create your custom forms.
Jobs can be manually created or auto imported from client accounts, and auto dispatched
to your contractors. Contractors either print orders or download them to laptops,
mobile phones or pads, collect data and photos in the field, and upload to the web
site. You can access the results instantly after contractor upload, and have the
opportunity to QC results. Verified results can be submitted to your client with
just one click, or submitted by EZinspections automated data entry service.
You can create invoices and contractor payments, and export them to Quickbooks for
check issuance and reporting.
Management reports and contractor scorecard reports are available for your data
With the capability of creating custom forms and customized business processes,
EZinspections is set up to support all kinds of field services. We currently serve
inspection, REO and property preservation, asset management, and more. Contact us
if you are looking for a solution for your field service industry.
'Cloud-based' means that our computer and storage servers are hosted at a cloud-computing
infrastructure. Similar to Apple's iCloud that stores consumers' photos, videos
and music, we store your data, photos and documents in the 'cloud'. With geographically-distributed
redundant storage, EZinspections can always provide you with fast and reliable access
to current and history data.
Cloud computing also allows us access to unlimited network bandwidth and computing
power. It means that when traffic to our system is high, we can add more computing
capacity at moment's notice, to remove bottleneck of slowdowns. On the other hand,
when traffic is low, we can turn off servers that are not needed and pass the savings
to our customers.
No more worries on servers getting too slow, or disk drives getting full. We take
care of these for you!
Yes. All jobs can be centralized together. Jobs are categorized by client and product,
and can be easily separated and searched. If your company have separate departments
handling different kinds of work, you can also create multiple accounts.
We keep your data, photos and documents for up to seven years with no additional
charge. Yes, you can back up data to Excel files and save to your local storage,
together with photos and documents.
Call 1-866-931-9719 or email firstname.lastname@example.org. You can also set up a trial
account yourself on the web site by clicking the Try Free button on the home page.
The following is a list of things needed to get started
- Your clients
- Your forms: create your own or choose from our library
- Contact information of office and field staff
- Territory: Counties or zip code list of each field staff (optional)
- Fees: client and field rep fees for invoicing and billing (optional)
You can do the above yourself, or send them to us to set up for you. Trainings can
be arranged for office and field staff. Contact us for details.
Yes. Phone support is provided to company admins only. Phone and online chat support
are from 8 am to 8 pm Eastern Standard Time. Email support is 24/7 with a maximum
turn-around time of 12 hours.
Yes. We typically give two trainings to a new customer, one to the admin staff,
and one to the field staff. We also hold monthly admin and field rep training webinars.
Yes. Training manuals and videos are available online in your web account. Videos
are also available on Youtube.com (search 'ezinspections').
Yes, each field rep has an individual web account with unique login and password.
Each field rep only has access to the jobs dispatched to his or her account.
Yes. Only your administrators have access to your field rep information. Your clients
and other users do not. EZinspections does not share your field rep information
Yes. Your contractor can create a separate administrator account to manage subcontractors;
that account links to your account so orders can seamlessly flow up and down.
Yes. There is no limit on how many people can log into one account at the same time.
Orders can be created manually, imported from order file (PDF, Excel, CSV etc),
or automatically downloaded from your client system by EZinspections auto import
function. Your clients can create orders in their EZ account and dispatch them to
Yes. Order documents can be attached manually, or created by the system automatically
(such as door cards). You can preset custom job instructions based on job type,
and the system automatically displays it to the field rep.
Orders can be automatically dispatched to field reps based on zip code or county
coverage. Jobs can also be manually dispatched, and can be easily reassigned, or
sent back to field rep for redo with a redo note.
Our automated order import and data entry services are performed by software programs
but are closely monitored by experienced human workers. Orders are typically imported
from your client system every 2 to 3 hours. Results are uploaded to your client
system continuously, priorized by the urgency of each order. Data entry turn-around
time is from several minutes to a few hours, but generally within 24 hours from
the time results are uploaded to our servers. Some client jobs can be submitted
in real-time with just one click. We can handle rush jobs any day as our data entry
service is running 24/7.
Yes. Our laptop and smartphone / tablet apps are 'offline'; you do not need internet
connection to use it in the field. No matter whether it is laptop, phone or paper,
We have worked to optimize the speed of data collection. Here are a few highlights.
- On printed paper form, there are comment checklists to reduce lengthy writing
- On the web site, laptop or smartphone, the data collection form is compact and
dynamic with real-time validation
- In the laptop application, hot keys are designed to allow you quickly search and
complete jobs exclusively using the keyboard
- No extra clicks!
Yes. photos are automatically resized, and can be auto date and time stamped. We
have developed many ways for you to attach photos. For example, in our laptop application,
photos can be automatically attached to job when you connect your camera to the
laptop through USB, or even wirelessly from your camera! You can choose to attach
photos at the end of your route by batch attaching photos with just one click!
Photo date stamps always match job's completion date.
Yes. You can re-order photos, drag and drop them to photo buckets, crop and rotate
photos, move them to Do-Not-Submit-to-Client bucket, or manually stamp photos with
date, time or custom captions.
Yes. Whenever data is entered, whether it is on laptop, smartphone or web, field
rep is required to pass the validation logic imposed by each client, and upload
the required number of photos and documents into their proper attachment buckets.
Yes. Company admins can create their custom exam buckets, such as jobs with inconsistent
data, bad address, or jobs completed by a new field rep. These jobs will be examined
by admin before submitting to clients.
Yes, as a customizable option. Old, duplicate or cropped photos can be either blocked
from being uploaded, or flagged for office examination.
Yes. You can map and geocode your jobs, and route them either using our internal
routing feature or other softwares such as Microsoft Streets & Trips.
Yes. You don't need to manually type addresses into GPS navigation anymore.
Yes. Map address is used in routing and dispatching, and is carried over to the
next job on the same property.
Yes. For news or event alert, it is posted to your contractor company account as
well. You can email to all or selected users in batch.
Yes. Notes can be written between office and field staff, among office staff only,
or as a private note.
Yes. Property note, which is carried from job to job, can be written by field rep
for everyone to view, or by admin for office viewing only.
Yes. You can create client invoices and credit memos, and import client payment
Yes. Contractor payments can be automatically created by the system at the end of
each pay period.
Yes. Contractors, field reps or QC contractors, can run billing report, and receive
payment stubs both in their emails and in their web accounts.
Yes. You can export invoices and bills from EZ and import them into your QuickBooks.
We use client and product specific form that matches each client form's questions,
answers and the exact validation logic of data, photos and documents.
Yes. You can create and maintain custom forms using our web pages. No programming
Yes, and yes.
Yes, you can upload your company logo and customize the color schemes in your web
Yes. You can add a login box on your web site, Your clients, staff and contractors
can go to your web site, log into their EZinspections account with your logo and
graphics, then go back to your web site when logging out.
Yes. EZinspections can be seamlessly integrated with your front-end web site, and
perform as your backend processing system with your branding. Contact us for more
System downtime has been minimal outside of our system maintenance period which
is typically between 3 to 5 am Eastern Standard Time. There has been no extended
downtime during working hours in the last six months.
No. Being a cloud-based system, we have access to unlimited computing and network
resources. More capacity can be quickly added to handle more users and larger job
We have built backup infrastructures at a different geographical location from the
production infrastructure. Production data is transferred in real-time to the backup
servers. All files are stored in redundant media shared by the production and backup
servers. In the rare case of an disastrous event, we can rapidly switch production
to the backup infrastructure with minimal or no data loss.
EZInspections utilizes a multitude of security measures to protect your data:
- End-to-end SSL (Secure Socket Layer) 128-bit data encryption during web access
and data synchronization
- Digital Certificate for secure access
- Strong password protection for your web account
- Session control on every web page, and session timeout after a sustained idle
- Password checking on mobile device
- E-commerce grade firewall
We are based on Microsoft .Net and SQL server platform, which is widely used in
large scale e-commerce web sites such as Dell, Microsoft, and Bank of America.
No, you don't need to worry about being locked in. You can back up data into Excel
and download attachments to your local computer.
EZinspections bills customers every month. Yes, you can pay with online credit card
which is automatically charged monthly.
No, we do not require a contract, although we can sign a contract with you if you
prefer. You can cancel your account anytime.
Yes, we support Aspen Grove check in. You need to set up individual Aspen ABC Number for each of your inspectors doing work that need background check. Once that is set up, the check-in process is transparent to you and your inspectors. Your inspectors don’t need to go through any extra step to complete check-in. EZ Inspections mobile app and cloud system do the job for you by recording and transmitting the required check-in information to Aspen Grove, saving your inspector valuable time in the field.
We can perform automated order download and result upload for the following clients:
A2Z, AIM, Altisource, Aspen Grove, Assurant, Auction.com, Cyprexx, Equator, Five
Brothers, IMS, MCS, M&M, MSI, NFN, NFR, Reliance, ServiceLink, Spectrum, and Wolverine.
More are added so contact us for details.
Yes. We have a performance tracking module to let you quickly identify which inspectors
are falling behind.
Yes, we support Aspen Grove check in. You need to set up individual Aspen ABC Number for each of your contractors doing work that need background check. Once that is set up, the check-in process is transparent to you and your contractors. Your contractors don’t need to go through any extra step to complete check-in. EZ Inspections mobile app and cloud system do the job for you by recording and transmitting the required check-in information to Aspen Grove, saving your contractor valuable time in the field.
We support PCR form and order import from many national mortgage firms, including
3Point, Assurant (Field Assets Services), A2Z, Corelogc, Cyprexx, Five Brothers,
IMS, LPS, MCS, M&M, NFN, NFR, Reliance, Spectrum and more.
Among the above, we can automatically import orders from Altisource, Corelogic,
LPS, and MCS. Orders from other companies are imported from the order files exported
from their web sites or received from their emails.
Automated data entry is peformed for Altisource pre-foreclosure, preservation and
REO orders, Corelogic grass cuts and MCS grass cuts. We are adding more automation
clients. Contact us for more details.
Yes, we support both commercial and residential insurance inspections, such as General
Liability, Fire, Builder's Risk, plus all the supplements.
Yes. We can create your custom PDF report template and merge data and photos into
it to produce PDF reports for your clients.
Yes, you can create orders manually or import orders from Excel / CSV format. We
also support auto order import from property management systems. Contact us for
Yes. You can specify whether orders are monthly, bi-weekly or weekly.
Yes. You can set up your clients emails and send them PDF reports by just one-click.
Yes. You can use EZ form builder to create any custom form, without the need of
programming. Or you can use our pre-build move-in and move-out inspection templates.
Yes. All PDF reports are automatically created by the system, including move-in move-out inspections, regular property condition checklists, and other inspection and maintenance tasks.
Yes. You can set up your rental properties in EZ Inspections and create work orders from the properties.
Yes. You can use EZ form builder to create any custom form, without the need of programming. Or you can use our pre-build inspection checklist templates.
Yes. Inspectors and cleaning crew can add notes about specific issues of the property and share them with everyone involved.
Yes. Field staff can view property photos on mobile app to make sure furniture, fixtures and signage are properly placed.
Yes. The EZ system specializes in helping high-volume BPO management companies to streamline their processes and efficiently process high-volume BPO orders.
BPO orders can be created manually in your EZ web account, or imported from Excel
/ CSV files.
Yes, EZ can auto download client orders from some client accounts. Contact us for
Yes, EZ can auto upload results to some client systems. Contact us for details.
The following is the workflow for BPO management in EZ.
(1) You add BPO orders from multiple BPO company sites to an Excel file, and import into EZ periodically. One import file can contain orders from multiple BPO sites.
(2) EZ creates two jobs per BPO work order: one comp job and one inspection job, and can auto dispatch to your comp pullers and inspectors.
(3) Comp puller receives job and process comps from MLS to BPO company site.
(4) Inspector receives job and takes photos on EZ’s mobile app and uploads them to the EZ cloud account.
Comp puller and inspector work independently to save time.
(5) Your data entry staff monitors completed BPO and inspection jobs, and uploads inspection photos to BPO company site and closes out the BPO order.
(6) (Optional) A reviewer can QC comp and inspection results before closing out the BPO order. Jobs can be auto dispatched to the reviewer by EZ system.
(7) (Optional) EZ can auto import BPO orders from BPO company sites and/or auto upload photos and comp results to BPO company sites (for those sites that EZ automates).
The comp and inspection jobs of the same BPO order are linked together. When inspection photos are uploaded, they show up on the comp job. Data entry staff can simply monitor completed comp jobs with photos to know which jobs are ready to upload photos to and close out on the BPO company sites.
Yes. EZinspections was built to serve all kinds of field services. We have a robust
and flexible platform for you to create your custom forms and report templates,
manage jobs and contacts, and do accounting. If you have a need to streamline and
automate your line of field service work, contact us at email@example.com.